VerticalVet Patient Health Reminders

Boost Client Engagement

Pet Health Reminders

VerticalVet Patient Health Reminders service creates strategic reminder plans to increase customer engagement, improve preventive care, increase client retention, and increase revenue.

Effective Reminders

Reminder communications should be an extension of your quality care.

VerticalVet Patient Health Reminders optimizes practice data and uses specific, branded communications to improve patient health and build deeper trust with clients, creating long-term revenue opportunities.

Technology advancements over the last decade have enabled veterinarians to meet clients where they are. VerticalVet Patient Health Reminders integrates text, email, and print, allowing practices to create branded, breed-specific communications proven to improve compliance and preventive care.

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Chew on this

Widely known online pet pharmacies spend millions of dollars on digital and print marketing to get (and keep) your client's attention. It's time you're part of the conversation.

50-70% Compliance Boost

Postcard Reminders

Postcards create a tangible experience that lasts. Impactful images of a client's pet breed and species, combined with your practice's logo and colors, have been shown to improve preventive care compliance by 50-70%. Additionally, studies indicate that print marketing increases brand recall by an impressive 31% compared to digital marketing alone!

Email Reminders

Email might be the most criticized communication channel, but it’s still the one people check most often throughout the day! With an average open rate of 37%, emails read first on mobile and later on desktop increase the likelihood of clients clicking through and scheduling an appointment by 65%.

Email Doubles Engagement

64% Prefer Texts

Text Message Reminders

Text messages are an efficient way to connect with clients on the go, as most people keep their mobile devices within reach at all times. Surveys show that 64% of people prefer text over voice for customer service.

Quality Service

How it Works

Personalized Planning

Using baseline data, we collaborate to create a tailored plan that addresses the unique needs of your practice.

Getting Started

We help automate your VerticalVet Patient Health Reminder communications, eliminating the need to send emails, texts, or postcards individually.

White Gloved

Work with a dedicated expert to make quick adjustments and ensure your reminders run smoothly, saving you both time and effort.

Postcard Reminder Front View

Postcard Reminder Back View

Your Messaging, Reinvented

The VerticalVet Approach

It's a battlefield out there, but VerticalVet Patient Health Reminders arm your practice to win the fight for your client's attention.

Branding throughout the front & back of card, email, and text

Is the patient a Golden Retriever? The client sees a Golden Retriever

Patient name highlighted on front & back!

Starting the conversation early leads to compliance

Have a special message or promotion? Incentivize repurchases from your practice

No cats on dog cards and no dogs on cat cards!

8.5 x 5.5 - Your clients can't miss it!

Make it your own

Our reminders include:

Customized
Branding

Professional, Pet-focused Messaging

Multi-modal Delivery

(postcards, emails, texts)

Tailored Cost-effective
Solutions

"Since we’ve made the switch [to VerticalVet]... we’ve definitely seen a higher compliance of booking past due services."

Chad D., CVT

Practice Manager | ABCDE Animal Clinic — Palm Beach Gardens, FL

Compliance Made Simple

Smart Reminders, Better Results

Boost compliance and revenue with every reminder.

Get the best compliance at the best price while improving patient care and practice revenue one reminder at a time.

Learn More

Rethink your GPO

We believe our community is the best in the business. Find out why.

Get Started

Rethink your GPO

We believe our community is the best in the business. Find out why.

Get Started

Terms and Conditions

Recitals

Practice is a licensed veterinary practice. VerticalVet (“VV”) is a Veterinary Group Purchasing Organization (“GPO”). Practice desires to join VV to use VV as its preferred GPO, and VV desires to add Practice to its GPO.

Agreement

In consideration of the mutual covenants and agreements hereinafter set forth, the parties agree:

VerticalVet Membership.
The VV annual membership fee is up to $895 (“Fee”) for practices. Practice will never receive an invoice from VV; the membership fee is retained from accrued Practice rebates (“Accrued Rebates”) as described in Section 4. The Fee total cannot exceed $895, but fees for additional services may be assessed as provided in Sections 2 and 3.
1. Notwithstanding anything herein to the contrary, VV retains the right to modify (i) the Fee no more than annually upon written notice provided to Practice, including an opportunity to opt-out, and (ii) the payment schedule for Accrued Rebates. Practice may review Accrued Rebates by contacting VV at any time.
2. Any VerticalVet member practice can participate in either of VV’s Peer Share programs: The Platinum Program for Practice Managers or the ViQ program for practice owners. Each member practice may have 1 representative join either program at no additional cost. If Practice desires to add additional Peer Share participants, Practice’s Peer Share program fee increases by $300 per additional Peer Share participant. Information about the Peer Share program is available at: https://verticalvet.com/peershare/

Boehringer Ingelheim Invitational Program.
For an additional $450 per year (paid for by BI), a Practice may participate in VV’s Boehringer Ingelheim Invitational SBG Program. This program is an add-on and is offered on an annual invite-only basis to less than 90 VV member practices. Other terms and conditions apply. Information about this program can be provided by the VerticalVet Member Resource Team. Please direct inquiries to This email address is being protected from spambots. You need JavaScript enabled to view it..

VV Program Benefits.
VV negotiates with manufacturers, providers, and suppliers (“Providers”) of medications, foods, sundry items, and services, including medical and business-focused continuing education programs, to secure Practice benefits (“Benefits”) that, when possible, meet or exceed those offered by other GPOs. Benefits are listed in detail on VV’s website, www.verticalvet.com, and updated as Benefits are added. Practices are not required to make minimum purchases to participate. The Fee, Platinum Fees, and Data Insights Fee are collectively the “Total Fee.”
1. VV administers, collects, and pays Practice Accrued Rebates exceeding the Total Fee annually. If the Total Fee is met, and Accrued Rebates total less than $25.00, they shall be applied to the following year’s Fee. Practices should expect rebate payments sometime in quarter 2 of each year for the prior year’s Practice Accrued Rebates. If Practice does not accumulate Accrued Rebates to cover the Total Fee, VV covers the balance.

Conditions

Conditions.
The following are conditions of membership:
1. Practice is not required to withdraw from any other GPO to be a member of VV, except dvmGRO, however, Practice must be coded “Preferred VerticalVet” by VV’s major vendor partners and any partner that overlap with the Practice’s other GPO. These vendors include but are not limited to MWI Animal Heath, Antech Diagnostics, Zoetis, Royal Canin, and Boehringer-Ingelheim
2. Practices are not permitted to being members of both VV and dvmGRO. Practices may remain members of all other GPOs as they with so long as they abide by the coding requirements in section i above;
3. Benefits secured by VV may exceed benefits offered by other GPOs; but this is not guaranteed for each Benefit offered;
4. Practice must retain its license to practice veterinary medicine, or its membership shall be automatically terminated;
5. Practice authorizes VV to share its identifying information with Providers to the extent necessary to set up and demonstrate Practice’s authority to purchase and use the Benefits offered;
6. By executing this VV agreement, Practice acknowledges that VV is Practice’s preferred GPO and will be recognized as such with participating VV vendors;
7. Practice authorizes VV and its manufacturing, distribution, and other vendor partners to share general sales information related to Practice’s purchasing activity with VV. This information will be used solely to assist Practice in maximizing its benefits through VV offerings, including achieving rebate, sales, promotional goals and custom vendor campaigns.

Confidentiality.
The following are conditions of membership: The parties acknowledge that the existence of this Agreement, all information related to it, and anything conspicuously marked confidential is confidential and proprietary (“Confidential Information”). Confidential Information shall not be disclosed for any purpose unrelated to this agreement without the prior written consent of the other party. Confidential information is not: (i) information that publicly becomes known through no fault of a party hereto; (ii) information received from a third party authorized to disclose it; (iii) information developed independently by a party; or (iv) information a party is required to disclose by government authority or a court of competent jurisdiction.

Representations and Warranties.
Each party represents and warrants that it is authorized to enter into this Agreement, that they will carry out its terms promptly and professionally, and that they will comply with all applicable laws and regulations.

Independent Parties.
The parties are independent entities. Nothing in the Agreement is intended to create an agency, partnership, joint venture, or fiduciary relationship between the parties, and neither party has the authority to act for or on behalf of the other except as provided in the Agreement.

Term.
This Agreement begins on the Effective Date, continues through its one (1) year anniversary, and automatically renews for subsequent annual terms upon conclusion of the prior Term. Practice or VV may terminate this Agreement at any time, but no portion of any annual Fee is refundable.

Notice.
Notice required or permitted in the Agreement shall be in writing and sent by electronic mail, subject to confirmation receipt requested to VV’s ‘Contact Us’ email address provided at www.verticalvet.com and to Practice’s email address provided during online registration. All such notice shall be deemed received the following business day from the date it was sent.

General.
This Agreement constitutes the entire understanding of the parties and supersedes all prior communications and understandings. It may only be amended in a writing executed by both parties. Practice may not assign it without the written consent of VV. The Agreement shall be governed and construed under the laws of the state of Ohio. Any dispute regarding the Agreement shall take place in the state or district courts of Franklin County, Ohio. If any provision is found invalid or unenforceable by a court of authority, the remaining provisions are valid.

Execution.
This Agreement, by its presence on the website, is executed by VV and becomes a binding Agreement when Practice accepts it and completes their registration.

Boost Client Engagement

Pet Health Reminders

Effective Reminders

Reminder communications should be an extension of your quality care.

Chew on this

50-70% Compliance Boost

Postcard Reminders

Email Reminders

Email Doubles Engagement

64% Prefer Texts

Text Message Reminders

Quality Service

How it Works

Personalized Planning

Getting Started

White Gloved

Postcard Reminder Front View

Postcard Reminder Back View

Your Messaging, Reinvented

The VerticalVet Approach

Branding throughout the front & back of card, email, and text

Is the patient a Golden Retriever? The client sees a Golden Retriever

Patient name highlighted on front & back!

Starting the conversation early leads to compliance

Have a special message or promotion? Incentivize repurchases from your practice

No cats on dog cards and no dogs on cat cards!

8.5 x 5.5 - Your clients can't miss it!

Make it your own

Our reminders include:

Customized Branding

Professional, Pet-focused Messaging

Multi-modal Delivery

Tailored Cost-effective Solutions

"Since we’ve made the switch [to VerticalVet]... we’ve definitely seen a higher compliance of booking past due services."

Chad D., CVT

Practice Manager | ABCDE Animal Clinic — Palm Beach Gardens, FL

Compliance Made Simple

Smart Reminders, Better Results

Boost compliance and revenue with every reminder.

Rethink your GPO

We believe our community is the best in the business. Find out why.

Rethink your GPO

We believe our community is the best in the business. Find out why.

About

Member Solutions

Member Benefits

Membership

Terms and Conditions

Recitals

Agreement

VerticalVet Membership.

Boehringer Ingelheim Invitational Program.

VV Program Benefits.

Conditions

Conditions.

Confidentiality.

Representations and Warranties.

Independent Parties.

Term.

Notice.

General.

Execution.

Customized
Branding

Tailored Cost-effective
Solutions