FAQs

Here are some commonly asked questions about us. Didn’t find the answer you were looking for? Contact us online.

What is a Group Resource Community? How is it different than a GPO?

A Group Purchasing Organization, or a GPO, traditionally serves its clients in short-term solutions: primarily through discounts and rebates. At VerticalVet, we recognized that in order for veterinary clinics to be successful for both the short and the long term, VerticalVet became a “Group Resource Community” or a GRC to help meet these needs. A GRC gives clients a more “boutique-like” experience through our team of Member Resource Advisors and carefully crafted offering of business solution partners, VerticalVet is able to offer solutions and resources to meet any need in a clinic.

What member benefits do I receive as a VerticalVet member?

Member benefits are available from all of our vendor partners. These benefits can include rebates, discounts on products or services, exclusive promotions, and unique marketing opportunities. Please log in to your Elevate member portal for specific information on benefits by vendors.

What is Elevate and how do I log-in?

Elevate is your very own user dashboard! Here you will find information including:

  • Information on Member Benefits
  • Upcoming Events (including CE opportunities offered by our vendor partners)
  • Library of previous CE Videos hosted by VerticalVet
  • Current Vendor Promotions
  • Management Tools (including Social Media content, Client Facing Forms, In-House forms, etc.)
  • Access to Vetcove
  • Insurance Concierge Portal
  • Data Display (for those with connection)

To log in, please visit “www.verticalvet.com” and click “Log In.” From there, your account is connected to the e-mail address that was used to sign up with VerticalVet. If you do not know your password, please contact your Member Resource Advisor, so click “reset password.”

How often do I receive a rebate check?

Members receive one rebate check per year. Your earned rebate will be loaded directly onto your VerticalVet Member Debit Card.

What is Platinum?

VerticalVet’s Platinum Program is a virtual networking and educational group platform that offers practices higher caliber CE with expert guest speakers in areas like HR, Inventory, Finance, and Digital Marketing alongside group brainstorming, idea-sharing, diversity, and networking sessions. Platinum members work with 10 – 15 other non-competing practice Owners or Practice Managers, learning directly from industry leaders and peers that face the same (or similar) challenges every day.

How much does this cost?

VerticalVet Membership is up to $550. Members are never invoiced for this amount, instead it is slightly escrowed out of earned rebates throughout the year. If clinics do not achieve the $550 in rebates escrowed, they will never be invoiced from VerticalVet. If they earn more, they will not owe any additional amounts. One seat of Platinum enrollment is included in your membership.

Join VerticalVet

Interested in growing your practice? 

Still have questions? Contact us.

Terms and Conditions

Recitals

Practice is a licensed veterinary practice. VerticalVet (“VV”) is a veterinarian buying group (“VBG”). Practice desires to join VV to use VV as its preferred VBG and VV desires to add Practice to its VBG.

Agreement

In consideration of the mutual covenants and agreements hereinafter set forth, the parties agree:

1. VerticalVet Membership. The VV annual membership fee is $550 (“Fee”). Practice will never receive an invoice from VV, the membership fee is retained from accrued Practice rebates (“Accrued Rebates”) as described in Section 4. The Fee total cannot exceed $550, but fees for additional services may be assessed as provided in Section 2 and 3.

a. For new VV Practices that are not using VV’s VerticalVet Reminder (“VVR”) services, VV shall schedule a free VVR Performance Review to demonstrate VVR’s value to Practice ($795 value – no charge).

b. Notwithstanding anything herein to the contrary, VV retains the right to modify (i) the Fee no more than annually upon written notice provided to Practice including an opportunity to opt – out, and (ii) the payment schedule for Accrued Rebates. Practice may review Accrued Rebates by contacting VV at any time.

2. Boehringer Ingelheim Platinum Program. For an additional $450 per year, a Practice manager or DVM owner may participate in VV’s Boehringer Ingelheim Platinum program (“Platinum”). Information about the Platinum program is available at: www.verticalvet.com/faqs/. If Practices desires to add additional Platinum participants, Practice’ Platinum program fee increases by $300 per additional Platinum participant. Collectively the $450 to participate and $300 per additional member are the “Platinum Fees.”

3. VV Data Insights. If Practice is a Platinum participant and an active client of VVR, VV Data Insights (“Insights”) are supplied at no cost. If Practice is a Platinum participant and not an active client of VVR; but desires Insights, it can be provided at an additional fee of $50/month to cover data and administrative fees (the “Data Insights Fee”). Information about Insights are available at www.verticalvet.com/data-insights/.

4. VV Program Benefits. VV negotiates with manufacturers, providers, and suppliers (“Providers”) of medications, foods, sundry items, and services, including medical and business focused continuing education programs, to secure Practice benefits (“Benefits”) that, when possible, meet or exceed those offered by other VBGs. Benefits are listed in detail on VV’s website, www.verticalvet.com, and updated as Benefits are added. Practices are not required to make minimum purchases to participate. The Fee, Platinum Fees, and Data Insights Fee are collectively the “Total Fee.”

a. VV administers, collects and pays Practice Accrued Rebates exceeding the Total Fee annually. If the Total Fee is met, and Accrued Rebates total less than $50.00, they shall be applied to the following year’s Fee. Practices should expect rebate payments sometime in quarter 2 of each year for the prior year’s Practice Accrued Rebates. If Practice does not accumulate Accrued Rebates to cover the Total Fee, VV covers the balance.

1. Conditions. The following are conditions of membership: (i) Practice is not required to withdraw from any other VBG to be a member of VV; (ii) Benefits secured by VV may exceed benefits offered by other VBGs; but this is not guaranteed for each Benefit offered; (iii) Practice must retain its license to practice veterinary medicine or its membership shall be automatically terminated; (iv) Practice authorizes VV to share its identifying information with Providers to the extent necessary to set up and demonstrate Practice’s authority to purchase and use the Benefits offered; and (v) by executing this VV agreement, Practice acknowledges that VV is Practice’s preferred VBG and will be recognized as such with participating VV vendors. If Practice determines, at any time, to (i) designate a different VBG as its preferred VBG or (ii) is sold to a non – VV member or veterinary practice corporate consolidator, it waives its right to collect Accumulated Rebates processed and collected by VV for that year.

2. Confidentiality. The parties acknowledge that the existence of this Agreement, all information related to it, and anything conspicuously marked confidential is confidential and proprietary (“Confidential Information”). Confidential information shall not be disclosed for any purpose unrelated to this agreement without the prior written consent of the other party. Confidential information is not: (i) information that s or publicly becomes known through no fault of a party hereto; (ii) information received from a third party authorized to disclose it; (iii) information developed independently by a party; or (iv) information a party is required to disclose by government authority or a court of competent jurisdiction.

3. Representations and Warranties. Each party represents and warrants that it is authorized to enter into this Agreement, that they will carry out its terms promptly and professionally, and that they will comply with all applicable laws and regulations.

4. Independent Parties. The parties are independent entities. Nothing in the Agreement is intended to create an agency, partnership, joint venture, or fiduciary relationship between the parties and neither party has the authority to act for or on behalf of the other except as provided in the Agreement.

5. Term. This Agreement begins on the Effective Date, continues through its one (1) year anniversary and automatically renews for subsequent annual terms upon conclusion of the prior Term. Practice or VV may terminate this Agreement at any time, but no portion of any annual Fee is refundable.

6. Notice. Notice required or permitted in the Agreement shall be in writing and sent by electronic mail, subject to confirmation receipt requested to VV’s ‘Contact Us’ email address provided at www.verticalvet.com and to Practice’s email address provided during online registration. All such notice shall be deemed received the following business day from the date it was sent.

7. General. This Agreement constitutes the entire understanding of the parties and supersedes all prior communications and understandings. It may only be amended in a writing executed by both parties. Practice may not assign it without the written consent of VV. The Agreement shall be governed and construed under the laws of the state of Ohio. Any dispute regarding the Agreement shall take place in the state or district courts of Franklin County, Ohio. If any provision is found invalid or unenforceable by a court of authority, the remaining provisions are valid.

8. Execution. This Agreement, by its presence on the website is executed by VV and becomes a binding Agreement when Practice accepts it and completes their registration.

COVID-19 ResourcesLearn More
+